Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

The products can be returned within maximum 10 days, at the shop, if they are in the initial condition with no damage. 

The returns are accepted under the condition that the intent of returning should be announced at Narman representatives in maximum 24h from the receiving of the package.

The transportation fee in case of returning will be supported by the customer. 

The money will be returned within maximum 30 days from the receiving of the returned product, only if the returning conditions were fulfilled. The same aplies for product change.

The money will be returned in the customers bank account. The customer has the obligation to comunicate the bank details for the money returning procedure.